Lorsqu’une commande est effectuée, un email de confirmation vous est envoyé à l’adresse indiqué.

Vous recevez par la suite un message électronique à chaque étape :

- Préparation de la commande

- Prise en charge de vos produits par le transporteur

- Envoi du numéro de suivi avec un lien spécifique

- Confirmation de réception du colis

La livraison sur le territoire français est gratuite à partir de 35€ d’achats ou si la commande excède 1kg de café.

Nous proposons la livraison à domicile, en point relais ou en bureau de poste. Il faut compter 48h pour recevoir les produits commandés.

Les frais de port sont calculés en fonction du poids du colis et de la méthode de livraison choisie :

- 3.90 € pour un colis n’excédant pas 1 kg livré à domicile ou en bureau de poste

Nous proposons également la livraison européenne et internationale (tout en tenant compte des limitations d’importation imposées par le pays de réception). Ce type d’envoi se fait avec Colissimo International.

All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

No, our courier company do not offer the service to deliver on weekends currently.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.